Shipping & Returns Policy

At Industrial Laser Solutions, we aim to get your laser machine consumables to you quickly
and ensure you’re satisfied with every purchase. Please read our shipping and returns policy
carefully.

1. Shipping Information
      Shipping Locations
       We ship Australia-wide and may offer international shipping on selected items
       (please check product listings or contact us for details).
      Shipping Costs
        Shipping costs are calculated at checkout and are based on order size, weight, and
        delivery location.
      Delivery Times
        Orders are usually dispatched within 1–3 business days after payment confirmation.
        Delivery times vary depending on your location, but standard shipping within
        Australia typically takes 3–7 business days.
        Please note: Delivery times are estimates only, and we are not responsible for delays
        caused by couriers, customs, or factors outside our control.
     Tracking
        Once your order is shipped, you will receive tracking details via email so you can
        monitor the progress of your delivery.

2. Returns and Exchanges
We want you to be happy with your purchase. If you need to return an item, please follow the
steps below.

2.1 Faulty or Damaged Items
If your item arrives damaged or faulty:
 Contact us at sales@industriallaser.com.au within 7 days of receiving your order.
 Provide your order number, details of the fault/damage, and (if possible) a photo.
 We will issue you an RMA (Return Merchandise Authorisation) number.
 Return the item with the RMA number clearly included inside the box.
Once we receive and inspect the item, we will offer you a refund, replacement, or repair in
line with Australian Consumer Law.

2.2 Change of Mind Returns

If you change your mind:
 Contact us at sales@industriallaser.com.au within 7 days of receiving your order.
 We will issue you an RMA number.
 Return the unused, unopened item in its original packaging with the RMA number
inside the box.
 You are responsible for return shipping costs.
 A restocking fee of 15% may apply.
Once we receive and inspect the returned item, we will process your refund (excluding
original shipping fees and any restocking fees).

Important Notes
 No returns will be accepted without an RMA number.
 Returns must be sent back within 7 days of receiving your RMA.
 We recommend using a tracked service for all returns, as we are not responsible for
lost or damaged return parcels.

3. Contact Us
If you have any questions about shipping, returns, or exchanges, please contact:
Industrial Laser Solutions

Email: sales@industriallaser.com.au
Phone: +61 3 9796 3055
Address: Factory 8, 17-23 Keppel Drive, Hallam, VIC, Australia