Private Policy

At Industrial Laser Solutions (ABN 89 083 545 617, “we”, “us”, “our”), we are committed to
protecting your privacy and ensuring that your personal information is handled securely and
in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988
(Cth).
This Privacy Policy explains how we collect, use, disclose, and protect your personal
information when you visit or make a purchase from our website (the “Site”), which operates
on the Shopify platform.

1. What Personal Information We Collect

We may collect the following types of personal information:
 Your name, email address, phone number, billing and shipping address
 Payment details (via our secure payment providers; we do not store full credit card
details)
 Details about your orders, products purchased, and transaction history
 IP address, browser type, device information, and website usage data
 Any other information you provide when contacting us (such as by email or online
forms)

2. How We Collect Your Information
We collect your personal information when you:
 Place an order or create an account on our website
 Sign up for our newsletter or marketing communications
 Contact us via email, phone, or online chat
 Use our website (automatically collected through cookies and similar technologies)

3. Why We Collect and Use Your Information
We collect and use your personal information to:
 Process and deliver your orders
 Communicate with you about your order, account, or enquiries
 Provide you with updates, promotions, and marketing (if you opt in)
 Improve our website, products, and customer service
 Comply with legal obligations and prevent fraud

4. Disclosure of Your Information
We may share your personal information with:
 Our service providers (such as Shopify, payment gateways, delivery partners, email
marketing services)
 Government or regulatory bodies if required by law
 Other third parties with your consent or as permitted by law
We do not sell or rent your personal information to third parties.

5. Cross-Border Disclosure
As we use Shopify and other cloud-based services, your information may be stored or
processed in countries outside Australia (including Canada and the United States). We take
reasonable steps to ensure any overseas recipients comply with Australian privacy laws or
are subject to similar protections.

6. Data Security
We take reasonable measures to protect your personal information from misuse, loss,
unauthorised access, or disclosure. However, no method of electronic storage or
transmission is 100% secure, and we cannot guarantee absolute security.

7. Access and Correction
You have the right to access and correct the personal information we hold about you. To
make a request, please contact us using the details below.

8. Marketing Communications
If you have opted in, we may send you marketing emails. You can unsubscribe at any time
by clicking the unsubscribe link in the email or contacting us directly.

9. Cookies and Tracking
Our website uses cookies to improve your experience and help us understand how you use
the site. You can manage or disable cookies in your browser settings.

10. Contact Us

If you have any questions, complaints, or requests about this Privacy Policy or how we
handle your personal information, please contact us:
Industrial Laser Solutions
Email: sales@industriallaser.com.au
Phone: +61 3 9796 3055
Address: Factory 8, 17-23 Keppel Drive, Hallam, VIC, Australia

11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will take effect once posted
on our website, and we encourage you to review